Privacy Policy
Last Updated: November 2025
This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and explains Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words with capitalized initial letters have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Lucid Social located at Atlanta, Georgia.
- Cookies are small files placed on Your computer, mobile device or any other device by a website.
- Country refers to: Georgia, United States
- Device means any device that can access the Service such as a computer, cellphone, or digital tablet.
- Personal Data is any information relating to an identified or identifiable individual.
- Service refers to the Website by Lucid Social.
- Service Provider means any natural or legal person who processes data on behalf of the Company.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
- Website refers to Lucid Social, accessible from https://lucidsocial.ai
- You means the individual using the Service, or the company or legal entity on whose behalf the individual is accessing the Service.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact, identify, or authenticate You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to monitor the activity on Our Service and store certain information.
Tracking technologies include:
Cookies or Browser Cookies
A Cookie is a small text file stored on Your device. You may instruct Your browser to refuse Cookies, but some parts of the Service may not function properly without them.
Web Beacons
Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
- Necessary / Essential Cookies
Type: Session
Administered by: Us
Purpose: Enable secure login and core functionality. Required to authenticate accounts and prevent fraudulent use.
- Cookie Policy / Notice Acceptance Cookies
Type: Persistent
Administered by: Us
Purpose: Remember whether You’ve accepted cookie usage.
- Functionality Cookies
Type: Persistent
Administered by: Us
Purpose: Store user preferences such as login details, language, theme settings, or saved configurations.
For more information about the cookies We use and how You can manage them, please refer to the Cookies section of this Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain Our Service
Including monitoring usage, ensuring platform security, and enabling connected social features.
- To manage Your Account
Including enabling access to different features and securely authenticating You.
- For contract performance
Including handling payments, subscriptions, or service agreements.
- To contact You
Through email, SMS, phone calls, or other electronic communication for updates and necessary notices.
- To provide You with news, offers, and information
Related to features or services similar to those you already use (unless you opt out).
- To manage Your requests
Including customer support, troubleshooting, and inquiries.
- For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
- For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
- With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
- For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
- With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
- With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
- With Your consent: We may disclose Your personal information for any other purpose with Your consent.
How We Use Service Providers
We may share Your personal information with third-party Service Providers who assist Us in operating and delivering the Service. These providers may help with:
- Hosting and cloud infrastructure
- Data storage and backups
- Analytics and performance monitoring
- Email sending and communication tools
- Social media API integrations
- Authentication and identity verification
- Payment processing (if applicable)
- Customer support and ticketing
Service Providers are only given access to Personal Data necessary to perform their duties on Our behalf.
They are contractually obligated to:
- Use your data solely for the services we assign
- Maintain confidentiality and security
- Not use your information for their own purposes
- Comply with applicable privacy and data protection laws
We do not sell or allow Service Providers to use Your data for their own marketing.
Retention of Your Personal Data
We retain Personal Data only as long as necessary for the purposes described, including for legal compliance, dispute resolution, and security.
Usage Data may be retained longer when necessary for performance and security improvements.
Transfer of Your Personal Data
Your information, including Personal Data, may be processed and stored:
- At the Company's operational locations
- On servers located in the United States, the European Union, or other regions where Our Service Providers operate
This means that Your information may be transferred to—and maintained on—computers located outside of Your state, province, or country, where data protection laws may differ from those in Your jurisdiction.
Your consent to this Privacy Policy, followed by Your submission of Personal Data, represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy, including implementing:
- Standard Contractual Clauses
- Secure data frameworks
- Industry-standard encryption
- Vendor due diligence and contracts
No transfer of Your Personal Data will occur unless adequate technical and legal safeguards are in place.
Delete Your Personal Data
You may request deletion or modification of Your data at any time by:
- Logging into Your Account
- Contacting Us directly
Some data may be retained when required by law.
Disclosure of Your Personal Data
Business Transactions
If the Company undergoes a merger, acquisition, or asset sale, Personal Data may be transferred.
Law Enforcement
We may disclose Personal Data when required by law or government requests.
Other Legal Requirements
We may disclose data to:
- Comply with legal obligations
- Protect Company rights
- Prevent wrongdoing
- Protect users or the public
- Defend against legal liability
Security of Your Personal Data
We use commercially reasonable security measures, but no method of transmission or storage is 100% secure.
Children’s Privacy
Our Service does not target individuals under 13.
We do not knowingly collect data from children.
If You believe data has been collected from a child, contact Us so we can remove it.
Links to Other Websites
We may link to third-party sites. We do not control their privacy practices and recommend reviewing their policies.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
You will be notified through the Service or via email.
Updates become effective once posted.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
By email: support@lucidsocial.ai